In Kosovo, a new app makes reporting problems to the government fast and easy

In Kosovo, an online platform called Kosovo.report has been created by the non‑governmental organization Sbunker to simplify how residents report community problems such as potholes or illegal waste disposal. The service uses the type and location of each issue to automatically route the report to the relevant state department, eliminating the need for citizens to navigate a complex bureaucracy or handle extensive paperwork themselves.

The platform aims to reduce the delays and ignored complaints that have previously undermined public trust in government services, and to improve overall transparency, communication, and accountability within Kosovo’s state institutions. By offering a quick and easy digital channel, the initiative seeks to encourage greater civic engagement and more responsive public administration.